Ensure that the firewall on the PC allows TCP/IP communication on port 4996.Make sure the IP address configured for the HAL1x in the controller is the IP address of the PC running Halogen and that the port is 4996.Make sure the PC and controller are on the same network and have compatible IP addresses.If the controller cannot connect to the Halogen Control Server: See the Ethernet Units section for how to find and modify these XPanel settings.The IP ID selected in the XPanel’s Project Properties should be that of the e-Control.The XPanel will also fail to connect to the control system if the IP ID it is attempting to use is wrong.Or you can edit XPanel’s Project Properties in Vision Tools Pro-e so that the Control System and e-Control Gateway IP addresses are set to your controller’s current IP address.You can find and edit the IP address of your controller by using Crestron Toolbox to connect to it via a serial RS-232 interface. Check to make sure the controller's IP address configured in the XPanel is set correctly.If the XPanel does not connect to the controller: You are here: Using External Control Systems with HAL > Integrating Crestron Control Systems > Troubleshooting Troubleshooting
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